Frequently Asked Questions
Everything you need to know about shopping at Radians.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your package departs our warehouse.
How can I return an item for a refund?
We offer a 30-day return policy for most items. To be eligible, products must be unused and in their original packaging. Please contact our support team to initiate a return authorization and receive a prepaid shipping label.
Which payment methods do you accept?
Radians accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are encrypted and secure.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout. Please note that customs duties may apply.
How do I track my order status?
Once your order is shipped, you will receive an automated email with a tracking link. You can also log in to your Radians account and visit the 'Order History' section to see real-time updates.
Are your products covered by a warranty?
Most of our products come with a one-year manufacturer's warranty against defects in materials or workmanship. If you experience an issue, please reach out to our customer service team with your order number and photos of the defect.